Last updated: April 26, 2026
This Refund Policy applies to paid Queeble subscriptions and related platform fees billed directly by Queeble. Gateway charges, taxes, and third-party service fees may be subject to additional provider terms.
If your plan includes a trial period, no subscription fee is charged until the trial ends. You can cancel during the trial to avoid billing.
Subscription fees are billed in advance for each billing cycle. Unless required by law, charges already processed for an active cycle are generally non-refundable.
We may issue a full or partial refund when: • A duplicate charge is confirmed • A technical billing error is confirmed on our side • A service-impact incident materially prevented use of paid features for a meaningful period • Refund is required under applicable law
Refunds are typically not issued for: • Unused time remaining in the current cycle after voluntary cancellation • Charges resulting from account misuse, policy violations, or suspension due to prohibited activity • Third-party platform or gateway fees outside Queeble's direct control
Send your request within 7 days of the charge date and include: • Account email and tenant/business name • Invoice ID or transaction reference • Brief reason for request Email: billing@queeble.com
We aim to acknowledge requests within 2 business days and provide a decision after review. If approved, processing time depends on the original payment method and provider timelines.
We may update this policy to reflect product, billing, operational, or legal changes. Material updates will appear on this page with the revised effective date.