All your conversations in one place
Manage WhatsApp, Instagram DMs, Facebook Messenger, and web chat from a single, clutter-free inbox. Never miss a message again.
- WhatsApp Business API — all message types
- Instagram DMs
- Facebook Messenger
- Website live chat widget
- Smart conversation routing
- Labels, tags & notes
- Quick replies & message templates
- Read receipts & typing indicators
An AI that knows your catalog inside out
AI shopping assistant (GPT-5-mini / Gemini class models) that helps customers find products, manage carts, and complete purchases — all inside WhatsApp. No app downloads required.
- 44+ AI shopping tools
- Natural language product search
- In-chat cart management
- Image recognition & visual search
- Multi-language support
- Custom knowledge base
- Policy & guardrail engine (30+ rules)
- Voice message support
Showcase your products inside every chat
Sync your Shopify catalog and let customers browse and build a cart in WhatsApp. Checkout completes on Shopify Checkout.
- Webhook + scheduled Shopify catalog sync
- In-chat product cards with images
- Category browsing
- Variant & option selection
- Stock level awareness
- Flash sale & discount codes
- Fast product search
- Product recommendation upsells
End-to-end order management in chat
For Shopify merchants, checkout completes on Shopify Checkout (hosted by Shopify). Standalone stores can use configured payment gateways.
- Shopify Checkout for connected stores
- Razorpay / Stripe / UPI for standalone stores
- Bank transfer & COD support
- Automated order confirmations
- Shipping status updates
- One-click reorder
- Invoice generation
- Shopify order write-back
Win back lost sales automatically
Detect abandoned carts and re-engage customers with smart, personalised WhatsApp messages at the right time.
- Automated abandonment detection
- Personalised recovery sequences
- Timed follow-up messages
- One-click resume checkout
- Discount incentives
- Analytics on recovered revenue
Broadcast to thousands, feel like one-to-one
Send bulk WhatsApp messages with Meta-approved templates. Segment your audience and schedule campaigns for maximum impact.
- Bulk broadcast within plan limits
- Audience segmentation & filters
- Campaign scheduling
- Drip/sequence automation
- Delivery & open analytics
- Template management & approval
- Re-engagement flows
Capture leads from your website instantly
Embed a WhatsApp-powered chat widget on your site. Conversations flow into your unified inbox automatically.
- Embeddable chat widget
- Pre-chat form for lead capture
- Routing rules & assignment
- Mobile & desktop optimised
- Custom branding & colours
- CRM auto-sync on first message
Let customers search by photo
Customers can send a photo and the AI identifies the product and returns matching results from your catalog instantly.
- Image-to-product search
- Payment receipt scanning
- Visual product comparison
- Multi-image support
Custom guardrails for your AI
Define exactly what your AI can and cannot say with 30+ configurable rules. Protect your brand while keeping conversations natural.
- 30+ absolute & core rules
- Industry-aware policies
- Fabrication & hallucination detection
- Outbound message sanitisation
- Prompt injection defence
- Guardrail audit logs
Train your AI on your business
Upload FAQs, product guides, shipping policies, and more. Your AI advisor instantly learns and uses this content in conversations.
- File upload (PDF, DOCX, TXT)
- URL scraping & auto-sync
- Auto-reconcile on product changes
- Semantic vector search
- Custom Q&A pairs
- Version history
Data-driven decisions, not guesswork
Track conversations, revenue, AI performance, team response times, campaign delivery, and more from a single dashboard.
- Revenue attribution per conversation
- AI tool usage metrics
- Team performance leaderboards
- Campaign delivery & click rates
- Customer satisfaction (CSAT)
- Custom report exports
5-level role-based access control
Owner, Admin, Agent, Member, Viewer — each with precisely scoped permissions. Scale your support team safely.
- Owner → Admin → Agent → Member → Viewer
- Inbox assignment & routing rules
- Team performance monitoring
- Collision detection (two agents, one chat)
- Internal notes & @mentions
- Audit trail for all actions
Customer profiles that actually help
Every contact gets a rich profile with conversation history, order history, tags, notes, and purchase behaviour — visible right in the inbox.
- Full conversation & order history
- Custom contact fields
- Tags & segmentation
- Purchase behaviour tracking
- Lifetime value calculation
- Contact import/export (CSV)
Appointment scheduling on WhatsApp
Let customers book appointments, services, or demos directly in the chat with availability slots and reminders.
- WhatsApp-native booking flow
- Availability slot management
- Automated reminders
- Rescheduling & cancellations
- Staff/resource assignment
Pre-approved message template library
Use battle-tested Meta-approved templates for order confirmations, shipping updates, appointment reminders, and more — ready to send instantly.
- 50+ ready-made templates
- Template submission & approval tracking
- Variable personalisation
- Multi-language template variants
- Category filters (transactional, marketing, utility)